- Understand what is currently happening. Describe the current systems and draw out the processes.
- Identify and clarify your objectives & constraints. Can they measured? Is there a value to achieving the objective? What do you want? Perhaps survey staff to identify their wants and concerns and get buy-in. If possible, pull together a guiding team who can help you look for improvements.
- Generate options. There may be some quick wins along with medium and longer term options.
- Evaluate the options. Test them. Pilot them. Embrace the unknown and learn from it.
- Put together a vision and a strategy / plan of how you are going to get there. Refine the plan. Clarify how to make the future a reality. Make sure others understand and accept the vision and the strategy.
- Implement.
- Review. Did you do what you said you would do?