Stop, think – don’t rush.

Think about where you want to get to. Just like planning a route or setting the SatNav, it is better to do it before you set off.

Why is this important if you want to make improvements?

It’s a starting point. It clarifies the current processes and describes how things currently work. Writing out procedures, drawing diagrams, discussing them so that they are clearly understood is a key step.

Not for too long, just enough time to understand a few key concerns so we can look at a way of making the concern a little less of a concern.

Sometimes we struggle through without realising that if we learned the underlying principles, we would be a lot more able.