Stop, think – don’t rush.
Think about where you want to get to. Just like planning a route or setting the SatNav, it is better to do it before you set off.
Why is this important if you want to make improvements?
It’s a starting point. It clarifies the current processes and describes how things currently work. Writing out procedures, drawing diagrams, discussing them so that they are clearly understood is a key step.
Sometimes we struggle through without realising that if we learned the underlying principles, we would be a lot more able.