Why is this important if you want to make improvements?
It’s a starting point. It clarifies the current processes and describes how things currently work. Writing out procedures, drawing diagrams, discussing them so that they are clearly understood is a key step.
Read more: Understanding the status quo; the current situation.
Not for too long, just enough time to understand a few key concerns so we can look at a way of making the concern a little less of a concern.
Sometimes we struggle through without realising that if we learned the underlying principles, we would be a lot more able.